If you are unhappy with the service you have received from the Embassy, or you feel that you have been treated inappropriately, you can make a written complaint. In all cases please provide your name, address and telephone number, a clear description of your complaint and as much detail of names, dates, places and other background as possible.

 

General complaints should be addressed to:

Deputy Head of Mission

British Embassy

Dr. Luis Agote 2412
C1425EOF – Buenos Aires

 

Or faxed to (+54 11) 4808 2316

 

 

Consular: If your complaint is regarding HM Consul or you feel that your complaint has not been dealt with properly by HM Consul, please direct your complaint, in writing, to the Deputy Head of Mission.

 

 

 

All complaints will be taken seriously and investigated either by the Deputy Head of Mission, or by the relevant Head of section in consultation with the Deputy Head of Mission. They will decide the appropriate course of action and organise a reply to the complainant.

 

A reply to a written complaint should be dispatched within 20 days of receipt. Should the complainant raise further questions as a result of the reply, a subsequent response should be dispatched within 20 days of receipt.

 

If the complainant feels that their complaint has not been dealt with properly, they may write a further letter to the Ambassador.

 

If after following this process you still feel that your complaint has not been dealt with appropriately please refer to the FCO complaints procedure  for further information.